We always believed true service starts after your purchase arrives at your home, so your shopping process should be simple. All products in Cgfriend are therefore backed by 30-day hassle free returns and refund, and all products have a 3 month warranty.
Our Warranty Includes:
Failures or breakages that render part or all of your product to become non-functional
Our Warranty DOES NOT COVER:
Scratches, stains, or wear & tear
Failures or breakages due to misuse, neglect, or intentional damage
Lost of stolen items
Unauthorized modifications or repairs
CLAIMS UNDER WARRANTY:
In order to make a warranty claim, you need to have purchased your Cgfriend product through our website.
Got something that is broken and needs repair or replacement? Contact us at with the following information:
Pictures of the damaged parts and/or product or accessory
First & last name
Full address (Street number/name, city, state, postal code)