Warranty Policy

We always believed true service starts after your purchase arrives at your home, so your shopping process should be simple. All products in Cgfriend are therefore backed by 30-day hassle free returns and refund, and all products have a 3 month warranty.
Our Warranty Includes:
Manufacturing defects
Failures or breakages that render part or all of your product to become non-functional
Our Warranty DOES NOT COVER:
Scratches, stains, or wear & tear
Failures or breakages due to misuse, neglect, or intentional damage
Lost of stolen items
Unauthorized modifications or repairs
In order to make a warranty claim, you need to have purchased your Cgfriend product through our website.
Got something that is broken and needs repair or replacement? Contact us at with the following information:
Pictures of the damaged parts and/or product or accessory
Order number
First & last name
Full address (Street number/name, city, state, postal code)